Redken has adopted this Privacy Statement in order to inform you of its policies with respect to information collected from this Web site. Your use of this Web site constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.
Information Collected on Redken.com
Automatic Collection of Anonymous Information
When you visit the Redken Web site, like when you visit most other Web sites, certain anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the Internet (such as "aol.com" or "earthlink.net"), the date and time you access the site, the pages you access while at the Redken Web site, and the Internet address of the Web site, if any, from which you linked directly to the Redken site. This information is not personally identifiable.
Personally Identifiable Information
Personally Identifiable Information is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, social security number, email address or any information you submitted to Redken.com that identifies you individually.
Redken.com will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want Redken.com to obtain any personally identifiable information about you, do not submit it.
You can visit and browse the Redken Web site without revealing personally identifiable information about yourself. You may also choose to disclose personally identifiable information about yourself, which may be maintained as described below. Redken.com may collect personally identifiable information about you from its Web site by methods such as the following:
Registration Forms - If you are offered the opportunity to enter a promotion, to become a registered user of the Redken Web site, or to opt-in to receive Redken information through another site, you must apply by filling out the registration form on the site. This form requires certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, product usage, and/or a unique individual password.
Transactions and Activity - If you become a registered user or if you conduct transactions through the Redken Web site, Redken.com collects information about the transactions you engage in while on the Web site and your other activity on the site. This information may include, without limitation, areas of the Web site that you visit, transaction type, content that you view, download or submit, transaction amount, payment, shipping and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.
Email and other voluntary communications - You may also choose to communicate with Redken.com through email, via our Web site, by telephone, in writing, or though other means. Redken collects the information in these communications, and such information may be personally identifiable.
Your Redken Account:
Personal information relating to you and your order history is only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the 'my redken’ account page.
If you forget your password, you can request that it be emailed to your email address. Redken will not give passwords out over the phone, nor will Redken email them to a different email address than the one used to register.
Your client address book and contacts listings, located in the 'my redken’ account page, is your personal storage space. Redken does not use the names of the people in your address book to send email promotions or mailings.
If you use our 'email this to a friend' functionality found throughout the Redken websites, Redken will also collect your friend's name and email address. This information is only used to send the forwarding email and is not saved in our customer or marketing databases.
Redken.com may use the personally identifiable information collected through its Web site primarily for such purposes as:
- helping to establish and verify the identity of users;
- opening, maintaining, administering and servicing users' accounts or memberships;
- processing, servicing or enforcing transactions and sending related communications;
- providing services and support to users;
- improving the Web site, including tailoring it to users' preferences; providing users with product or service updates, promotional notices and offers, and other
- information about Redken and its affiliates;
- responding to your questions, inquiries, comments and instructions;
- maintaining the security and integrity of its systems.
Redken.com uses the anonymous browsing information collected automatically by its servers primarily to help it administer and improve its Web site. Redken.com may also use aggregated anonymous information to provide information about its Web site to advertisers, potential business partners and other unaffiliated entities. Again, this information is not personally identifiable.
Disclosure of Information
Redken.com does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. Redken may use unaffiliated companies to help it maintain and operate its Web site or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. Redken may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as Redken's business develops, it may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If Redken, its Internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred.
This Web site is directed toward and designed for use by persons aged 13 or older. Redken.com will not approve applications of, or establish or maintain accounts or memberships for, any child whom Redken.com knows to be under the age of 13. Redken.com does not solicit or knowingly collect personally identifiable information from children under the age of 13. If Redken.com nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Redken otherwise has reason to believe is, under the age of 13, Redken.com will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted from Redken.com's files by contacting us at firstname.lastname@example.org.
"Cookies" and Advertisers
The Redken Web site's server, or the servers of companies that are used to operate this site, may place a "cookie" on your computer in order to allow you to use the Web site and to personalize your experience.
A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow Redken.com to recognize your computer while you are on its Web site and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the Web site.
Most web browser applications (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this Web site.
Redken.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from Redken.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. Redken.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception.
In order to provide service to you, Redken.com will send you communications related to your transactions, security or the administration of its Web site. From time to time, Redken.com and its affiliates may also wish to send you other messages or updates about Redken.com, its affiliates, or their promotions and other activities. If you do not wish to receive non-transaction/security related communications from Redken.com and its affiliates, please send an email containing your request to email@example.com.
Redken.com allows you to change, update, or delete the information you may provide in your optional registration form. If you would like to change, update, or delete your personal information, please send an email containing your request to firstname.lastname@example.org.
Redken.com reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, Redken.com will post a notice on its homepage and a link to the new policy.
If you have questions about this privacy statement, the information practices of Redken.com or your dealings with Redken.com, please contact Redken Consumer Affairs, PO Box 832, Clark, NJ 07066 or call Consumer Affairs at 1-800-423-5369.
Copyright © 2008 L'Oréal USA, Inc. All trademarks registered. All rights reserved.
In accordance with laws governing literary and artistic property rights or other similar rights, the reproduction or redistribution of the elements that make up the Redken Web site, in whole or in part, is strictly prohibited.
All of the brands cited herein are registered trademarks. Redken is happy to welcome you to its Web site. While Redken has endeavored to ensure the accuracy of the information accessed via the Web site, Redken does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Web site, and declines all responsibility for technical inaccuracies or other errors. Redken declines all responsibility for any difficulties encountered in accessing the site or for any communication line failure.